Devin Alsup

Bachelors of Science in Computer Engineering, GPA: 3.23

Emphasis: Intelligent Systems and Machine Learning

Full-Stack Web Development Bootcamp

Accepted into selective program (<3% acceptance rate), completed 1000+ hours of training with daily pair-programming

Associate of Arts Degree, GPA: 3.57

Emphasis: Engineering and Mathematics

Founder

• Delivered specialized IT and software solutions, specializing in network management, cybersecurity, and cloud services, notably reducing small business telecom and IT-related vendor costs by approximately 30%
• Applied over a decade of automotive industry expertise to design customized technology solutions specifically tailored to niche business needs
• Focused on operational efficiency, innovative problem-solving, and exceptional client relationships

Principal Software Engineer

• Provided strategic technical guidance, prototyping a CRM solution that reduced initial customer lead response time from over an hour to 2 minutes
• Tackled complex integration challenges with industry-standard tools such as Dealertrack and CDK, navigating various API technologies including SOAP and REST

Chief Innovation Officer

• Spearheaded a major digital overhaul, including a comprehensive website redesign and custom software implementation, enhancing dealership efficiency and customer satisfaction
• Led substantial facility upgrades and expansions, introducing advanced service facilities and a modernized employee training center
• Pioneered the dealership's shift toward digital retailing, ensuring robust operational continuity during pandemic-related disruptions
• Oversaw comprehensive inventory acquisition processes and technology infrastructure improvements, directly supporting streamlined dealership operations

Service Advisor

• Directed a team of 5-6 technicians, achieving top monthly revenue by translating complex customer concerns into actionable service solutions
• Navigated high-pressure sales interactions, building customer trust through composed, solution-focused communication

Service Advisor

• Serviced 30+ customers daily during Hyundai's national recall crisis, delivering top service scores and turning high-pressure situations into loyalty-building experiences through clear, solution-focused communication
• Converted crisis situations into loyalty-building opportunities, providing reliable solutions under high pressure

Used Car Manager

• Instrumental in dealership expansion, increasing monthly sales volume from 40 cars to over 400 cars per month and launching a second dealership location
• Streamlined and enhanced inventory preparation processes, optimizing efficiency amid staffing and resource constraints
• Progressed from entry-level Photographer/Graphic Designer to Used Car Manager, acquiring extensive cross-functional dealership experience and operational insight